Terms of Service

These terms govern your use of Dracari CRM (the "Service"), operated by Dracari. By creating a workspace or using the Service, you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind that company.

1. Your workspace and your account

Each customer gets an isolated workspace. You are responsible for the accuracy of the account information you provide, for keeping credentials secure, and for the activity of every user you invite to your workspace. Tell us promptly at [email protected] if you believe an account has been compromised.

2. Subscription, trial and billing

• New workspaces begin with a 14-day free trial.
• After the trial, the Service is billed monthly per company at the price shown at signup. Pricing is early-access and may change; we will give notice before a change affects an active subscription.
• Subscriptions renew automatically until cancelled from your billing page.
• Cancelling stops future charges and ends access at the close of the paid period. Fees already paid are not refundable except where required by law.
• Card payments you collect from your own clients run through your own payment processor account. Those funds settle to you, not to us, and your processor's terms apply to them.

3. Your data

You own your content. Plans, drawings, project records, customer information and everything else you enter remain yours. You grant us only the licence needed to host, process, back up and display that content so we can operate the Service for you.

You are responsible for having the right to upload what you upload — including drawing sets and documents produced by third parties — and for complying with the laws that apply to your business.

4. Acceptable use

You agree not to:

• upload unlawful, infringing or malicious content;
• attempt to access another customer's workspace or data;
• probe, scan or interfere with the Service or its infrastructure;
• resell or white-label the Service without a written agreement;
• use the Service to build a competing product.

5. Availability and support

We work to keep the Service available and reliable, but it is provided on an "as is" and "as available" basis. Planned maintenance, third-party outages and factors outside our control can interrupt access. No uptime guarantee is offered unless it is stated in a separate written agreement.

6. Professional judgement

Quantities, measurements, estimates and totals produced by the Service — including takeoff results — are tools, not professional advice. You remain responsible for verifying figures before relying on them in a bid, a contract, a permit application or any construction decision.

7. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or lost business. Our total liability for any claim relating to the Service is limited to the fees you paid us in the twelve months before the claim arose.

8. Suspension and termination

You may cancel at any time. We may suspend or terminate a workspace for non-payment, for a material breach of these terms, or where required by law. Before terminating for breach we will normally give notice and a chance to fix the problem. You can export your data while your workspace is active.

9. Changes to these terms

We may update these terms as the Service develops. Material changes will be posted here with a revised date, and continued use after that date means you accept the update.

10. Governing law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute arising out of them will be brought in the state or federal courts located in Florida, and both parties consent to that venue.

11. Contact

Questions about these terms: [email protected]